Refund Policy for Lumenergy Innovations Pvt Ltd
At Lumenergy Innovations Pvt Ltd, we are committed to ensuring the satisfaction of our customers. Please read our refund policy carefully to understand the terms and conditions of requesting a refund for your purchase.
Contact Information:
- Business Name: Lumenergy Innovations Pvt Ltd
- Email: [email protected]
Payment Processing:
- Online payments for Lumenergy products and services are processed through Razorpay, a secure and trusted payment gateway.
- Lumenergy does not store any credit card information on its website.
Payment Related Queries:
- For any queries related to payments, billing, or transactions, please contact the Razorpay technical team directly. They can be reached at Razorpay Support.
Refund Eligibility:
- Refunds will only be issued within 7 days of the original payment.
- Refunds will be considered based on specific reasons, including but not limited to:
- Defective or damaged product/service.
- Non-delivery of the purchased product/service.
- Duplicate payment made in error.
How to Request a Refund:
- To request a refund, please contact Lumenergy Innovations Pvt Ltd at [email protected] within 7 days of the original payment.
- Clearly state the reason for the refund request and provide relevant details such as order number, transaction ID, and any supporting documentation.
Refund Process:
- Once your refund request is received and approved, Lumenergy will initiate the refund process.
- Refunds will be processed using the same payment method used for the original transaction.
- Please allow a reasonable processing time for the refund to reflect in your account.
Exceptions:
- Lumenergy reserves the right to deny a refund if the request does not meet the specified criteria.
- No refunds will be issued after the 7-day period from the date of the original payment.
Policy Changes:
- Lumenergy Innovations Pvt Ltd reserves the right to modify or update this refund policy at any time without prior notice. The updated policy will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our refund policy, please contact us at [email protected].
Last Updated: December 18, 2023
Thank you for choosing Lumenergy Innovations Pvt Ltd.